- Packages are generally dispatched within 2 business days after receipt of payment and are shipped via LaPoste with tracking number.
- You can track your parcel directly on LaPoste Tracking Website
- Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect your orders.
- Boxes are amply sized and your items are well-protected.
- Our software program does not allow manual adjustments to finalized purchases; all orders will be processed as placed.
- Customers are responsible for providing proper address information regarding orders.
- Duties and taxes are determined by the customs agency within the designated country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the designated country.
- Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
- Carbon Skull is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances Laposte Collissimo international is responsible for any of all mail pieces that undergo Laposte delivery services. We will do our best to assist all customers regarding missing packages.
- All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once Laposte responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with Laposte.
- Filing a claim does not guarantee LaPoste will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.
- Orders are shipped to the provided shipping address listed under customer’s account.
- Carbon Skull is not responsible for packages delivered to mistyped or invalid address.
- All returning packages due to insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.
- Customer’s funds will be transferred to store credit.
- Orders are generally shipped in 2 open days and received within 7 business days after date of fulfillment.
- Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service.
- International shipping expected delivery dates varies depending on the location.
- Orders are generally received within 10-15 business days
- Shipping dates may vary during holiday season, depending on volume of mail experience through postal service.